Our Policies :
Shipping & Handling Policy
At Shearers Pet Supplies we are thrilled to offer you fast and reliable shipping. We can't wait to get your orders processed and shipped so you can enjoy your products in no time!
Orders are usually processed within 1-2 business days. You will receive an email with tracking information as soon as your package is on its way.
Delivery times may vary based on your location. If you have any questions or concerns about your order, our friendly customer service team is here to help!
Refund & Return Policy
Thank you for shopping at Shearers Pet Supplies!
We offer refund and/or exchange within the first 30 days of your purchase.
Eligibility for Refunds and Exchanges:
Your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jen@shearerspetsupplies.com and send your item to: PO Box 269, Mannum 5238 South Australia.
Exempt Goods:
The following are exempt from refunds:
*Gift cards
*Health and care items
*Items on sale
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Partial refunds:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. Once your returned item is received and inspected, we will send you an email to notify you that we have received your item. If you are approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.